WHAT IS THE 'KNOWLEDGE BASE'?
It is a searchable area of the website containing support information useful to and personalised for current eSearch users.
The information is stored in an eSearch database repository, and the Flash user interface application for it was developed using the eSearch API. That means it's really easy to find the information you're looking for!
The user interface for this repository has been redesigned and improved in 2007.
Material in this searchable repository includes Technical FAQs, Tips & Tricks, Announcements, Product Downloads and a daily updated status log of Enhancement Requests and Reported Issues.
To access this area, you need to have received a username and password for it. It is not possible to use it without a personal login account.
Once you have requested one from this site, you will be sent an email confirmation of your request. Then Iron Mountain or SIS need to approve your request before you can be granted this access.
When you have your login credentials, you can sign in to the KnowledgeBase
The Knowledge Base uses the proven security model of eSearch itself to ensure that any information relating to a particular company is only accessible to the appropriate parties.
No data records owned by any company are stored in this area, only information relating to issues and enhancement requests.
The security model for this area is managed by Iron Mountain directly, and no changes can be made to it by anyone from this website.
This is the place to find assistance to help you use and understand eSearch.
If your company is in the Upstream Oil & Gas industry, you need to contact our partner, Schlumberger Information Solutions (SIS) with your support query.
All other customers should contact Iron Mountain for support:
We would ask users of eSearch to kindly complete an anonymous questionnaire to provide us with your feedback to enable us to improve the eSearch product, and the service you receive from us. The questionnaire only has a few questions - please take a moment to answer them here. No personal information about you is sent or stored by this form.
We've added a redesigned searchable Knowledge Base, powered by eSearch itself, which contains customised information appropriate to your needs. To use this facility, you'll need to sign in (note that Flash Player v7 or above is required to use this application).
If you don't have a username for this facility, then please use the Contact Form to request one from Iron Mountain.
Iron Mountain have published a Support Policy for the eSearch API. This document is provided for all users of eSearch who have an interest in developing, distributing and using applications incorporating or making use of the eSearch API. It explains what type of support Iron Mountain will provide for applications developed with the eSearch API.
Iron Mountain have published a Language Support Policy document, explaining Iron Mountain's responsibilities concerning support for the localization capabilities of eSearch.
Even without having access to the Knowledge Base, you can still obtain useful information from the links below:
eSearch is a powerful tool for managing any kind of assets, whether physical or electronic. The product is a distributed enterprise application built using Java; at its heart is a powerful search engine built on an Oracle database. As well as searching, eSearch can be used to order, edit, and move assets. Advanced features are provided for importing, exporting and scanning assets.
eSearch is suitable for any organisation where a need exists to manage any kind of physical or electronic assets, particularly if those assets are distributed across multiple locations and suppliers. Because of its fully variable configuration, eSearch can structure the associated metadata in the best possible way for each different implementation.
Yes. eSearch provides a powerful native web browser interface, where no plug-ins are required. This can be used over the internet where the system can be globally hosted, or deployed on a company's intranet or global network.
Demonstrations and interactive tutorials are available in our Downloads section.
eSearch is a Java-based enterprise application. This allows it to run on any operating system supporting the required version of Java. Currently eSearch is certified on the following platforms: Windows® 2000/XP/2003 Server, Solaris® 2.8. This list will be updated as more platforms are tested.
eSearch version 1.0 was released in 2001, and contained the following functionality:
eSearch version 1.1, released in 2002, contained the following incremental functionality over v1.0:
eSearch version 2.0, released in December 2003, contained the following new features:
Additionally, version 2.1 (released March 2004), contained the following Web interface features:
eSearch version 2.5, released in April 2004, contained the following new features:
eSearch 2.6, released in September 2004, contained the following new features:
More information on version 2.6...
More information on version 2.7...
More information on version 3.0...
More information on version 3.1...
If your industry is Upstream Oil & Gas, you can contact Schlumberger Information Solutions (SIS) for a demonstration and quotation based on your requirements.
For all other industries, Iron Mountain can provide you with a full demonstration and a quotation based upon your requirements. Please request more information by contacting your business representative or by using our contact page.
In addition, there are a number of interactive tutorials available from our Download section.
Iron Mountain and SIS hold client forums at various times in appropriate locations. Keep track of these events on this site, or by contacting your business representative.
You may be interested in reading:
Please contact your Iron Mountain or SIS business representative for any further information that you may require. Additionally, you can contact us using the feedback form provided.
