WHAT IS THE 'KNOWLEDGE BASE'?
It is a searchable area of the website containing support information useful to and personalised for current eSearch users.
The information is stored in an eSearch database repository, and the mechanism to search within it was developed using the eSearch API. That means it's really easy to find the information you're looking for!
Material in this searchable repository includes Product Documentation, Technical FAQs, Tips & Tricks, Enhancement Requests and Reported Issue Status.
To access this area, you need to have been sent a username and password for it. It is not possible to use it without a personal login account.
Once you have requested one from this site, you will be sent a mesage confirming your request. Then Iron Mountain or SIS need to approve your request before you can be granted this access.
The Knowledge Base uses the proven security model of eSearch itself to ensure that any information relating to a particular company is only accessible to the appropriate parties.
No data records owned by any company are stored in this area, only information relating to issues and enhancement requests.
The security model for this area is managed by Iron Mountain directly, and no changes can be made to it by anyone from this website.
Note: For security reasons, your password will be changed when you submit this form.
